Privacy Policy

1. Introduction

Rubcorp Distribution LLC, located at 749 Port America Place 600, Grapevine, TX 76051 ("Rubcorp," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rubcorp.com and all associated subdomains (collectively, the "Website").

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or quote request form
• Submit a partnership application
• Request a material estimate through our Material Calculator
• Sign up for our newsletter or marketing communications
• Communicate with us via email, phone, or other channels
• Use our Design Your Surface tool

This information may include:

• Full name
• Email address
• Phone number
• Company or business name
• Mailing address or project location
• Project details and specifications
• Any other information you choose to provide

Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or URL
• Pages viewed and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)
• Screen resolution and language preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To respond to your questions, quote requests, and partnership applications.
• Provide services: To process orders, provide estimates, and deliver our surfacing products and services.
• Improve our Website: To analyze usage patterns, diagnose technical issues, and enhance user experience.
• Marketing communications: To send you information about our products, services, promotions, and industry news (with your consent).
• Business operations: To manage our business relationships, including contractor and wholesale partner communications.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Website. Cookies are small data files placed on your device that help us improve our Website and your experience.

Types of Cookies We Use

• Essential cookies: Required for the Website to function properly (e.g., session management, authentication).
• Analytics cookies: Help us understand how visitors interact with our Website (e.g., page views, traffic sources).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

Third-Party Analytics & Advertising

We may use the following third-party services:

• Google Analytics / Google Ads: For website analytics and advertising performance measurement.
• Meta (Facebook) Pixel: For advertising performance tracking and audience building.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our Website.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (e.g., email delivery, analytics, payment processing).
• Authorized partners: With our authorized installation contractors and wholesale partners when necessary to fulfill your service request or quote.
• Legal requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Mobile phone numbers and text messaging consent are never shared for marketing purposes. See SMS / Text Messaging below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.

For business inquiries and quote requests, we typically retain information for up to 3 years from the date of last interaction to support ongoing business relationships and follow-up communications.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email, replying STOP to any text message, or contacting us directly.
• Data portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by businesses and their service providers.
• The right to opt-out of the sale of personal information (note: we do not sell personal information).
• The right to non-discrimination for exercising your CCPA rights.

To make a CCPA request, contact us at YourSurface@rubcorp.com. We will verify your identity before processing any request.

11. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is no uniform standard for how DNT signals should be interpreted, our Website does not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie consent banner and browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: